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Customer Service

It is our mission to not only provide high quality products, but also to deliver high quality customer service. Here you can find information on how we handle your orders. If you need to get in touch with us directly, please feel free to contact us via email or give us a call at 952-920-8999 .

Shipping & Delivery
Please allow 2-3 weeks for shipping & delivery.
Your order will be shipped via United States Postal Service or United Parcel Service (UPS) Ground shipping.
Sorry, we cannot ship to APO or FPO addresses.
Please contact us with any questions at 952-920-8999.
Privacy & Security
The BACCHUS Network Store collects and analyzes general usage information about visitors coming to our website. This information is used to help us improve the quality of our website.

When we ask for information through the use of an online form or through any other means such as phone, fax or mail, we will keep your information private. We must collect this information in order to process and fulfill your order or request. We maintain the information you provide us strictly for internal use at for accurate and proper fullfillment of any such request you have made of us. The BACCHUS Network Store does not sell or otherwise give away your private information to any third party.

The BACCHUS Network Store website does not collect information with the help of cookies. A cookie is a small file that a Web site writes to your hard drive when you visit that site. Cookies can not read information from your hard drive or read information from other cookies.
Returns & Replacements
All sales are final once you submit your order. Allow 10 days to 2 weeks maximum for delivery. For special shipping, contact the Materials Center at 952-920-8999.